Terms of service

TERMS OF SERVICE

Last updated: April 15, 2026

AGREEMENT TO OUR LEGAL TERMS

We are Enticova ("Company", "we", "us", or "our"), an independent online store operated from Homeo Hospital Road, Koyilandy, Kozhikode, Kerala 673016, India.

Enticova is a modern lifestyle brand that blends style, quality, and creativity into everyday essentials. We offer thoughtfully curated products designed to elevate your daily life.

We operate the website enticova.myshopify.com (the "Site") and any related services (collectively, the "Services").

You can contact us at:
📧 enticova@gmail.com

LEGALLY BINDING AGREEMENT

By accessing or using our Services, you agree to be bound by these Terms.
If you do not agree, you must stop using the Services immediately.

We may update these Terms at any time. Continued use means you accept those changes.

ELIGIBILITY

The Services are intended for users 18 years or older.

If you are under 18, you may only use the Services under the supervision of a parent or legal guardian who agrees to these Terms.

OUR SERVICES

Our Services are intended for use in India. Users accessing from other locations are responsible for compliance with local laws.

INTELLECTUAL PROPERTY RIGHTS

All content on this Site (designs, logos, text, images, etc.) belongs to Enticova or its licensors.

You may use the Site for personal, non-commercial use only.
Unauthorized copying, resale, or commercial use is strictly prohibited.

USER REPRESENTATIONS

By using our Services, you confirm that:

  • All information you provide is accurate
  • You will not use the Services for illegal purposes
  • You will not attempt to harm or exploit the platform

PRODUCTS

We strive to display products accurately, but:

  • Colors and details may vary slightly
  • All products are subject to availability
  • We may discontinue products anytime

  • We make every effort to display product images, colors, and details as accurately as possible. However, we do not guarantee that your device’s display will accurately reflect actual product colors or details.

    Products may vary slightly from images shown due to lighting, screen settings, manufacturing variations, or supplier differences.

    Such minor variations shall not be considered defects and do not qualify for return or refund.

PRICING, PAYMENTS & TAXES

We accept payments via:

  • Visa
  • Mastercard
  • UPI
  • Razorpay-supported methods

All prices are in Indian Rupees (INR).

✅ GST & Taxes:
Applicable taxes (including GST) will be charged as per Indian laws.

We reserve the right to:

  • Change prices anytime
  • Cancel suspicious or bulk orders
  • Refuse service at our discretion

SHIPPING & DELIVERY

Delivery timelines and shipping terms are detailed here:
👉 https://enticova.myshopify.com/policies/shipping-policy

  • Delivery times are estimates, not guarantees
  • Delays may occur due to external factors
  • We are not liable for courier delays

RETURN & REFUND POLICY

Please review our policy before purchasing:
👉 https://enticova.myshopify.com/policies/refund-policy

PROHIBITED ACTIVITIES

You agree NOT to:

  • Hack, attack, or disrupt the site
  • Use bots, scraping tools, or automation
  • Provide false information
  • Abuse, harass, or harm others
  • Attempt fraud or payment manipulation

Violation may result in account termination and legal action.

USER CONTENT & REVIEWS

If you submit reviews or content:

  • You grant us a license to use it
  • It must not be illegal, abusive, or misleading
  • We can remove content at any time

THIRD-PARTY SERVICES

We may link to third-party services.
We are not responsible for their content, policies, or transactions.

PRIVACY

Your data is handled according to our Privacy Policy:
👉 https://enticova.myshopify.com/policies/privacy-policy

DISCLAIMER

The Services are provided "as is" without warranties.

We do not guarantee:

  • Error-free operation
  • Continuous availability
  • Absolute accuracy

Use the Services at your own risk.

LIMITATION OF LIABILITY

To the maximum extent permitted by law:

Enticova shall NOT be liable for:

  • Indirect or consequential damages
  • Loss of profits, data, or business
  • Delays, interruptions, or technical issues

INDEMNIFICATION

You agree to defend and indemnify Enticova against any claims arising from:

  • Your misuse of the Services
  • Your violation of these Terms
  • Your breach of any law or third-party rights

TERMINATION

We may suspend or terminate access:

  • Without notice
  • For violations or suspicious activity

MODIFICATIONS & INTERRUPTIONS

We may modify or discontinue Services at any time without liability.

GOVERNING LAW

These Terms are governed by the laws of India.

DISPUTE RESOLUTION (IMPORTANT)

Arbitration

Any dispute shall be resolved through binding arbitration in:

📍 Kozhikode, Kerala, India

Under the Arbitration and Conciliation Act, 1996.

  • Proceedings will be in English
  • Decision will be final and binding

Restrictions

  • No class-action claims
  • Disputes handled individually only

Exceptions

We may go to court for:

  • Intellectual property protection
  • Fraud or misuse cases

CORRECTIONS

We may correct errors (pricing, descriptions, etc.) anytime without notice.

ELECTRONIC COMMUNICATIONS

By using our Services, you agree to receive electronic communications (emails, notifications, etc.).

SMS POLICY

By providing your number, you consent to receive SMS updates (e.g., orders).


Standard message/data rates may apply.

MISCELLANEOUS

  • These Terms form the full agreement
  • If any part is invalid, the rest remains valid
  • We may transfer our rights without notice

CONTACT US

For any questions or complaints:

Enticova
Homeo Hospital Road, Koyilandy
Kozhikode, Kerala 673016
India
📧 enticova@gmail.com