Shipping policy

SHIPPING POLICY

Last updated: April 15, 2026

OVERVIEW

At Enticova, we aim to deliver orders in a timely and secure manner. However, all shipping and delivery timelines are estimates only and may vary due to external factors.

By placing an order with us, you agree to this Shipping Policy.

ORDER PROCESSING

Orders are typically processed within 1–5 business days
Processing times may be extended during high order volumes, promotions, or operational delays

We reserve the right to delay order processing without prior notice if necessary.

SHIPPING TIMELINES

Estimated delivery time:

3–10 business days depending on location

Important:

Delivery timelines are not guaranteed
Delays may occur due to courier issues, weather conditions, strikes, or other external factors
Enticova is not liable for delivery delays once the order has been dispatched

SHIPPING PARTNERS

We use third-party courier services for delivery.

Once an order is shipped:

Responsibility transfers to the courier partner
Tracking details will be provided where available

Enticova is not responsible for:

Courier delays
Lost shipments due to incorrect address
Failed delivery attempts

SHIPPING CHARGES

Shipping charges, if applicable, will be displayed at checkout
All shipping charges are non-refundable

ADDRESS ACCURACY

Customers must provide accurate and complete shipping information.

Enticova is not responsible for:

Incorrect or incomplete addresses
Delivery failures caused by incorrect details

If an order is returned due to incorrect address:

Re-shipping charges must be paid by the customer

FAILED DELIVERY / UNDELIVERED ORDERS

If delivery fails due to:

Customer unavailability
Refusal to accept the order
Incorrect shipping details

Enticova reserves the right to:

Cancel the order
Deny refunds or deduct shipping and handling charges

DELAYED OR LOST SHIPMENTS

If a shipment is delayed or lost:

Customers must contact us within 7 days of the expected delivery date

We will coordinate with the courier partner. However:

Resolution timelines are not guaranteed
Any compensation is subject to courier policies
Enticova is not liable for courier-related losses

DAMAGED PACKAGES

If your package arrives damaged:

Record a video while opening the package
Report the issue within 48 hours

Claims without proper proof may be rejected.

PARTIAL SHIPMENTS

Enticova reserves the right to ship orders in multiple packages. Items may arrive separately.

SERVICE LIMITATIONS

We may refuse or cancel shipping to certain locations, including high-risk or non-serviceable areas.

FORCE MAJEURE

Enticova is not responsible for delays or failures caused by events beyond our control, including but not limited to natural disasters, government actions, strikes, lockdowns, or technical failures.